Refund policy
Return & Refund Policy
At Joey's Morning Lava Coffee Co., your satisfaction is our priority. Because our products are fulfilled by a third-party supplier (Dripshipper), please review the following policy carefully before initiating a return.
Return Window We accept return requests within 14 days of delivery. After 14 days, we are unable to offer a refund or exchange.
Eligibility To be eligible for a return, items must be:
- Unopened and in original, sealed packaging
- In the same condition as received
- Accompanied by proof of purchase
Opened, damaged, or used coffee products (including bags, capsules, and pods) are non-returnable due to the perishable nature of the product.
How to Initiate a Return Do not ship items back without contacting us first. To start a return, email us at [your email] with your order number and reason for return. We will coordinate the return address and process with our fulfillment partner on your behalf.
Defective or Wrong Items If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund — no return shipment required in most cases.
Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Non-Returnable Items
- Opened coffee bags, capsules, or pods
- Gift cards
- Sale or clearance items
Questions? Contact us at contactus@joeymorninglava.com.